Messaging in Blackboard - Instructors

You will no longer contact students using the Course Message tool. That tool has been removed.

You will instead use the Email Instructor tool. The Email Instructor tool sends email from your CU email account to the student's preferred personal email account outside of Blackboard.

You will need to keep track of your student messaging using the CU web email tool. The emails you send are no longer stored in Blackboard.

To Mass Email all the Students

Use the Email the Instructor tool.

Select the All Student User option st
Compose your message and click the submit aa


To Email Select Groups of users or one at a time

Open the GradeCenter gc


Put a check mark next to the single user or group of users you wish to message.

Click the Email button and select the first option: Email Selected Users

Compose your message and click the Submit aa


To Request Technical or Student Service Help

If you need technical help with viewing files or need assistance from student services, you use the request support tool.

It will open a new window or tab in your browser.


All the red arrows point to required fields.

Choose from either Technical or Student Service support.

Be sure to include enough information that the support teams can get started on your issue right away. The more information you provide in your initial submission, the faster you issue can be resolved.

(Click image to view full size)
Here is the training video tutorial that shows this process in action.